Measure the cargo as it will travel
Quote dimensions and weight after packing, including the pallet, crate or other protective material. Record how many separate units will be handed over and identify anything that cannot be stacked or must remain upright.
If the final cargo differs from the original enquiry, send the revised details before collection. Changes can affect vehicle selection, capacity, handling and the quotation.
Choose packaging for the handling journey
Discuss packaging that suits the goods, transport mode and expected handling. Consider how the load will be lifted and secured, and protect vulnerable edges, moving components and exposed surfaces as appropriate.
Keep labels legible and consistent across packages and shipment records. Mark handling requirements clearly, and raise unusual, fragile or sensitive cargo with the coordinator before dispatch so specialist needs can be assessed.
- Check that packaging is intact and suitable for the goods
- Identify package count and shipment references clearly
- Declare stacking, orientation and handling restrictions
- Share photographs when they help explain unusual cargo
Prepare the people and the collection site
Nominate someone who can release the cargo and resolve questions on collection day. Confirm site opening hours, security entry procedures, loading access and whether a forklift, dock or other equipment is available.
Keep the cargo accessible at the agreed collection point. If there are vehicle height, parking or booking restrictions, share them early so the collection arrangement can be reviewed.
Keep the handover record clear
Have the relevant shipment paperwork ready for the agreed handover process. Check the package count and visible condition together, and record any discrepancy before the vehicle leaves.
Retain your shipment reference and contact details for follow-up. Let the receiving team know what is coming, how many packages to expect and which unloading arrangements they need to prepare.
